REFUND & CANCELLATION POLICY

Last Updated: 01/12/2025

At Oriventa Private Limited, customer satisfaction is our top priority. This Refund & Cancellation Policy explains how refunds, cancellations, and related processes work when you shop with us on https://orishop.in.

1. ORDER CANCELLATION POLICY

1.1 Customer-Initiated Cancellation

  • Orders can be cancelled only before they are shipped.
  • Once the order is dispatched, cancellation is not allowed.

To cancel your order:
My Account → Orders → Cancel Order

If cancellation is successful, you will receive a confirmation via email/SMS.

1.2 Cancellation by Oriventa Private Limited

We reserve the right to cancel an order in cases such as:

  • Payment failure
  • Invalid or incomplete address
  • Product out of stock
  • Technical issues
  • Fraudulent or suspicious activity

If your order is cancelled from our side, a full refund will be issued.

2. REFUND POLICY

2.1 Refund Eligibility

Refunds are issued only for:

  • Approved returns (after QC check)
  • Cancelled prepaid orders
  • Failed or duplicate payments
  • Orders cancelled by us

Refund is NOT provided in the following cases:

  • Used or damaged products
  • Late return requests
  • Non-returnable items (socks, stockings, dupatta, scarf, hygiene products, etc.)

2.2 Refund Modes

Prepaid Orders:
Refund will be credited to the original payment method (UPI, card, wallet, etc.)

Cash on Delivery (COD):
Refund will be processed via bank transfer or store wallet credit

2.3 Refund Processing Time

Refunds will be processed within 3–5 working days after approval.

Bank or payment gateway processing time may vary slightly.

You will be notified once your refund is initiated.

3. RETURN-BASED REFUND CONDITIONS

Refund will be processed only after:

  • Product reaches our warehouse
  • Product passes quality check (QC)

Refund may be rejected if:

  • Product is used, washed, altered, or damaged
  • Tags or packaging are missing
  • Wrong or unclear proof is submitted
  • Product is non-returnable

If QC fails, the product will be returned to the customer.

4. FAILED OR DUPLICATE PAYMENTS

If payment is deducted but order is not confirmed:

  • Refund is automatically processed within 3–7 working days
  • In rare cases, it may take up to 10 days depending on bank/gateway

If not received, contact us with transaction details.

5. LATE OR MISSING REFUNDS

If your refund is delayed:

  • Check bank/UPI/wallet statement
  • Contact your bank

If still not resolved, share:

  • Order ID
  • Payment screenshot
  • Transaction reference

We will assist you promptly.

6. CONTACT US

For any queries:

Phone: +91 7838596582
Email: info@orishop.in

Support Hours: Monday – Friday (9:00 AM – 6:00 PM)