PRIVACY POLICY

Compliant With: IT Act 2000, SPDI Rules 2011, Consumer Protection Rules 2020, Digital Personal Data Protection Act, 2023
Last Updated: 01/12/2025

Welcome to https://orishop.in (“Platform”), operated by Oriventa Private Limited (“Company”, “we”, “our”, “us”).

We are committed to safeguarding your privacy and protecting your personal data in compliance with applicable Indian laws.

By using our Platform, you consent to the practices described in this Privacy Policy.
If you do not agree with this policy, please discontinue using the Platform.

1. INFORMATION WE COLLECT

1.1 Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping/Billing Address
  • Date of Birth (optional)
  • Account login details

1.2 Sensitive Personal Data (SPDI)

Collected only with your consent:

  • Payment details (processed via secure gateways only)
  • Bank details (for refunds)

We DO NOT store full card/payment details.

1.3 Device & Technical Data

  • IP Address
  • Browser type
  • Device information
  • Cookies & session data
  • Usage analytics
  • Approximate location

1.4 Order & Transaction Data

  • Order history
  • Cart & wishlist activity
  • Payment status
  • Delivery & return details

2. HOW WE USE YOUR INFORMATION

We use your data to:

  • Process orders & deliveries
  • Provide customer support
  • Process refunds & cancellations
  • Improve website performance
  • Personalize user experience
  • Send order updates & offers
  • Prevent fraud & misuse
  • Comply with legal obligations

3. SHARING OF INFORMATION

3.1 Third-Party Partners

  • Courier partners
  • Payment gateways (PayU, Razorpay, etc.)
  • SMS/Email service providers
  • Analytics tools

3.2 Legal Authorities

We may disclose information if required by law, court orders, or government authorities.

4. COOKIES & CONSENT

We use cookies to enhance your browsing experience.

Types of cookies used:

  • Essential cookies
  • Analytics cookies
  • Marketing cookies

By using this Platform, you consent to the use of cookies.
You can disable cookies anytime via your browser settings.

5. DATA SECURITY

We follow industry-standard security practices including:

  • SSL encryption
  • Secure servers
  • Restricted access
  • Regular security audits

However, no system is 100% secure.

6. DATA RETENTION

  • Active users: Until account deletion
  • Inactive users: Up to 1 year
  • Transactions: 5–7 years (legal compliance)

7. YOUR RIGHTS

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Withdraw consent
  • Request deletion

For requests, contact: info@orishop.in

8. MARKETING & OPT-OUT

You may receive promotional communication via email, SMS, or WhatsApp.

You can opt-out anytime by:

  • Clicking unsubscribe link
  • Contacting us directly

We will stop promotional communication upon request.

9. CHILDREN’S PRIVACY

We do not knowingly collect data from users below 18 years.

10. THIRD-PARTY LINKS

We are not responsible for external websites or their policies.

11. POLICY UPDATES

This policy may be updated due to legal or business changes.

12. GRIEVANCE OFFICER

Name: Jyoti
Designation: Grievance Officer
Company: Oriventa Private Limited

Address:
F3a, Plot No. 100, Vishveswariya Nagar,
Gopalpura Bye Pass Triveni Chouraha Jaipur,
Jaipur, Rajasthan, 302018

Phone: +91 7838596582
Email: info@orishop.in

Working Hours: Monday – Friday (9:00 AM – 6:00 PM)

Complaints will be resolved within 30 days.

13. CONTACT US

Email: info@orishop.in
Phone: +91 7838596582